Speaking Overview
Outcomes-Driven Speaking Presentations
Our speaking events drive measureable outcomes for your organization.
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Healthcare organizations that engage our speakers to launch service excellence initiatives with front line staff see a 20 – 40% increase in patient satisfaction in 30 to 60 days
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Our speakers have presented to over 100,000 healthcare leaders on the core elements of leadership including:
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Launching Your Journey to Excellence
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Goals, Alignment and Evidence-Based Accountability
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Leadership Development
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Consistency and Execution of Tools and Tactics
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Sustaining Performance
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Our speakers consistently receive presentation evaluation scores of 4.8 or higher on a 1 to 5 scale from healthcare organizations across the country Custom Presentations and Training to Meet Your Needs
Where are you on your journey to excellence? That is where we meet you with our custom, flexible content.
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Our content is thematic, sequenced, and mapped to be in alignment with your journey
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We provide flexibility – from a one-hour keynote speech, to a two day on-site conference, to delivering a week long train-the-trainer curriculum
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We deliver a custom program using a prescribed process to develop a learning experience for the event that drives real results for your organization
- We work with you to complete an Organizational Profile that includes:
- Number of staffed beds
- HCAHPS scores
- Staff/patient and physician satisfaction scores with name of survey vendor(s)
- Senior leadership names/titles,
- Quality, People, Finance and Growth indicators
- Other initiatives like MAGNET, Joint Commission, Baldrige, IT
- We conduct an information sharing and planning session with your leadership team and your selected speaker for further background information and intelligence gathering
- We develop learning objectives and key concepts for the speaking engagement including:
- Three to four Success Stories that highlight high performers
- Actionable content aligned with your journey
- Event themes from previous years or quarters that impact your journey
- We submit to you a copy of presentation in PDF format one week prior to the engagement for use as handouts or pre-work
- You receive special 30-day access to a custom section of our website created especially for your organization; here you can access the content presented, and additional best practices, tools and tactics available only to you
- We work with you to complete evaluation of our speaker and event team to make sure you are completely satisfied with how the event was executed, the content presented, and the level of engagement of your audience
Our Speakers
- Highly experienced subject matter experts from the front lines of healthcare
- Have hands-on knowledge of the tools, tactics and best practices to take you to the highest levels of performance
- Members of the Baptist Health Care team who have lived the journey we teach
- Part of the Baptist Learning Lab where our latest performance and quality innovations are researched, developed, and measured with employees and patients
For more information, or to book a speaker contact John Voll at johnv@bhclg.com.
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