Leadership Excellence Consulting
Cultivating High Performing Leaders
Great leaders are the essential element in moving your organization to high performance. We all know that senior leaders bear the brunt of responsibility for shaping the culture and success of an organization. But directors and other middle managers also play a critical role in determining where your organization is going. If all of your leaders are not aligned with the strategic direction of your organization, your plans quickly can be derailed.
The Health Care Leadership Institute knows first hand how essential a great leadership team is to organizational performance. Time after time hospitals have asked for our assistance after they hit a wall during their journey to excellence. And all too often, the barrier that halted their journey had to do with leadership.
Over the past six years, we have developed corporate universities and/or performed 360° feedback surveys for hundreds of healthcare facilities. As certified coaches for Patrick Lencioni’s Table Group, we also have helped executive teams overcome the complex dysfunctions that interfere with their effectiveness.
Now, we have expanded our leadership development services to include a full range of coaching and assistance for senior executives, middle managers, Boards, prospective leaders and teams. Our leadership development services include:
- Team Development
- Building a High Performing Team
- Increasing the Effectiveness of Executive Teams
- Developing Board of Directors
- Universal Leader Development
- Conducting Leadership 360 multi-rater survey and coaching
- Improving Internal Communication through Tools such as The Daily Line-UP
- Establishing Corporate University Programs
- Identifying Leadership Competencies
- Targeted Leader Development
- Individualized Coaching of Executive Leaders
- Identifying and Coaching Role Model-Mid-Low Performers
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H&HN Report:
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Executive Team Effectiveness
Patrick Lencioni developed his model for teamwork while consulting with executive teams. He found that all teams – even the best ones – suffer from some level of dysfunction because teams are made up of human beings with varied interests and frailties. Lenconi’s firm, The Table Group, developed an online assessment to measure the level of team dysfunction. Numbers from the assessment reveal that 68% of organizations scored "red" on holding their peers accountable for both their performance and behaviors which might hurt the team. This same survey indicates that 44% rank in the red zone on “absence of trust” and 39% score red on “fear of conflict”. Does your organization fall into the red zone on any of these dysfunctions?
Lencioni has personally trained and certified Brian Jones and Pam Bilbrey, consultants with The Health Care Leadership Institute, on his model for overcoming team dysfunction. By helping teams become more cohesive and effective, results will be maximized with little politics and confusion….all while staying out of the red zone.
Over a one or two-day off-site leadership retreat with our consultants your team can expect discussion and interactive working sessions in which they will:
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Assess themselves against the Five Dysfunctions
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Understand and implement the requirements of a high performing team
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Build trust among team members
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Better understand the benefits of engaging in ideological conflict
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Create clarity around the organization's purpose, strategy and goals
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Ensure alignment and commitment among team members
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Gain a sense of momentum, energy and enthusiasm for the future
Receive a 10% discount on all orders from The Table Group when you
enter the Discount Code HHNLencionion-line10
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Pam Bilbrey, President of The Health Care Leadership Institute, Patrick Lencioni, and Brian Jones, Consultant with The Health Care Leadership Institute
Recorded Webinar
$149
For information on Team Effectiveness Coaching, contact:
Sherri Harris
850.469.5704
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Universal Leader Development
Leadership 360: Grow Your Leaders
Leadership 360° is a powerful professional enhancement tool developed for health care leaders. Leaders are rated around ten competencies that leaders within high-performing healthcare organizations exhibit.
This internet-based, multi-rater survey provides your leaders with confidential performance feedback from direct reports, peer level and boss. And, it gives them insight into the gap that may exist between self-perception and the views of those around them.
A 360° survey alone is not enough to hone leadership skills. That is why we include professional coaching with our survey. Your leaders will talk privately with a professional development coach who will help the leader understand the survey feedback and areas in need of development. Then the coach will facilitate the identification of an improvement plan for the leader.
We offer three packages of multi-rater services tailored to fit your circumstances. Each of these three packages and can be mixed-and-matched for different level of leaders:
- Leadership 360° Plus – includes the on-line survey and a personal one-on-one telephone coaching session with each leader
- Leadership 360° Advantage – includes four telephone sessions with a professional development coach
- Leadership 360° Executive – includes four intensive coaching sessions with a seasoned, executive development coach to take each participant to higher levels of performance (most appropriate for senior-level staff)
Leadership 360 also offers an optional follow-up six months after the initial survey. This follow-up, which includes an abbreviated survey, will demonstrate how your leaders have progressed over the intervening months. |
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For information on the Leadership 360 Survey, contact:
Sherri Harris
850.469.5704
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Daily Huddles: Align Your Workforce Every Day
Daily huddles or line-ups, are ten minutes of scripted communication read aloud each day in every area of your organization. Started by the Ritz Carlton, these stand-up meetings encourage communication, interaction among employees, and the dissemination of information. They can become an extraordinary tool for reinforcing your organizational values, standards of performance, and expectations.
The Health Care Leadership Institute can help you create a robust communication process including initiating daily huddles. With our proprietary Daily Line-Up software it takes only a few hours to develop a week’s worth of topics. And, we give you tips on how to build excitement around these daily messages and how to use them to increase leader visibility and employee engagement.
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More information about 
To see a demo of The Daily Line-Up, contact:
Sherri Harris
850.469.5704
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Corporate University: Build Higher Performing Leaders
Is your organization invested in the performance improvement of all leaders – from senior executives down to supervisors? Your management personnel are not only your present, they also are your organization’s future. And, they need to be educated, trained and developed to assume ever increasing leadership responsibilities and to perform at their peak.
The Health Care Leadership Institute has established countless corporate universities across the country and is recognized by Leadership Excellence as one of the Top Leadership Development Programs in America in 2007, 2005 and 2003. Establishing a new leadership development program or enhancing an existing one is a module within every service and cultural excellence engagement we do. However, we can also provide this as component within a focused leadership excellence engagement.
With our help, your organization will identify the leadership competencies your workforce expects from their leaders and then we will show you how to build a curriculum that reinforces those competencies in your leaders. Because most great leaders are also known to be great “teachers,” you will also discover how to use Cascade Learning Kits to bring to life the teacher in your leaders. |
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One of Training magazines Top 100 training institutions:
To learn more about establishing a corporate university, contact:
Sherri Harris
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Targeted Leader Development
Executive Coaching: Realize the Full Potential of C-Suite Leaders
Even the most experienced leaders need guidance along the way – help that improves their performance and increases their value to the organization. Coaching can mean the difference between professional success and frustration. That is why we offer executive coaching. When you as a senior leader perform at your full potential, you can move your organization to its highest level of performance. The Health Care Leadership Institute is committed to helping you improve your leadership skills and achieving success.
Our executive coaching services includes:
- Individual coaching over six to twelve months
- Myers-Briggs or DISC assessment
- Multi-rater interviews or 360 feedback survey
- Customized development plan
- Progress assessment
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For information about Executive Coaching, contact:
Sherri Harris
850.469.5704
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Performance Coaching Assessment: Coaching Employees to Role Model Performance
Most hospital departments have a role model employee; someone who exceeds the expectations of customers and who puts 110% into his or her job. Unfortunately, most departments also have workers who are on the other end of the spectrum. Most of your staff probably lie somewhere in between.
How do you keep your role model performers happy and producing at high levels? And, how do you coach your mid- and low-performers to higher performance. And, when all else fails, how do you coach them out? The Health Care Leadership Institute now offers our proprietary Performance Coaching Assessment. This tool helps you rate each staff member's performance on multiple variables. Additionally, it provides actionable "how to" tips on coaching employees who fall along the performance continuum.
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For information about Coaching Employees to Higher Performance contact:
Sherri Harris
850.469.5704
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