Integrated Solutions Overview
The Secret to High Performance
-
Does your organization embrace an initiative, experience improvement, and then “hit the wall”?
-
Do your satisfaction scores improve for a quarter or two, and then dive back down?
-
Do your managers and staff complain that they “have too much on their plates”?
-
Does the looming risk of pay-for-performance keep you awake at night?
When it comes to performance excellence, hospitals today face two fundamental challenges:
1. How to improve performance from the current to the desired state
2. How to sustain changes and “keep it fresh”
No organization is immune to these challenges. Like all health care providers, our affiliate, Baptist Health Care, a recipient of the Malcolm Baldrige National Quality Award, is not immune to the occasional fluctuation in its performance metrics. However, Baptist, like other high performing organizations, quickly recovers from these fluctuations because it has the right tools, talent and processes to fall back upon in addition to a culture that is steeped in passion and commitment. In other words, they have an embedded approach for driving performance excellence.
Our Solution: Performance Excellence Consulting
The Health Care Leadership Institute has developed a proven, integrated model that can help your organization reach unprecedented levels of performance excellence. Through our work with over 1,000 hospitals and healthcare systems, our consultants have honed a unique, proprietary approach that is molded to your specific circumstances, organizational characteristics and performance goals.
Depending on your organization's specific objectives and current status, The Health Care Leadership Institute can create a consulting solution that integrates any, or all, of the five areas of expertise.
If you undertake this journey, it will not be a “flavor of the month” program. Instead, it will require a multi-year commitment, dedicated focus at all levels of leadership. And, a “no excuses” approach to setting and achieving specific performance goals. But, we will be your expert guide to help you navigate the barriers and curves along the journey to excellence.
The Health Care Leadership Institute is committed to your success. We know our model works, as evidenced by our many clients, that is why we guarantee results and our fee. We have lived this journey ourselves and we help numerous clients succeed in their quest every day!
We can help your organization with services in the following areas:
| 
