Baptist's Key to Success:
Evidence-Based Accountability that
Drives Service, Quality and Profitability
Conference Testimonials
"This has been the best conference I’ve ever attended. Thank you for so many “ah-ha” moments, and for renewing my passion and commitment for saving lives through leadership."
High Point Regional Health System
"My takeaway from this conference is that it is about people -- developing them, respecting them, optimizing the human potential in the organization, and being patient-centered."
Elmhurst Hospital Center
"This was a wonderful conference. I am re-energized and have tactics that I can put into place when I go back to work."
Swedish American Hospital
"I think everyone should attend this conference. So many great tools and tactics that can be implemented right away. The presenters' passion for the topics is so evident in the energy they bring to the sessions and in their support of us as learners."
Terry Humphrey, HCA Healthcare
"Great conference! I am totally focused on the patient now. I am going to create a new role for myself to become the 'chief patient experience officer' at my hospital."
Jeff Watson, RN, Medical Surgical Director, University Medical Center, Lubbock, TX
"Thank you for reminding me why I do what I do! I don’t know how it could ever be possible to be the same kind of leader I was before attended this conference. I’ve been challenged to be a better leader and team member"
Angel Chiozza, Methodist University Hospital, Emergency Department, Memphis, TN
"We established Mon Valley as the hospital of choice for our community by distinguishing ourselves as a leader in quality healthcare and customer service. We stepped up our efforts to provide excellent clinical outcomes, cost-effective care and recruiting, developing and retaining the best people."
Lou Panza, CEO, Monongahela Valley Hospital
"This conference was invaluable in helping to identify ways to hardwire accountability. How every position is mission critical. There are consequences when less than acceptable performance is tolerated. Too often the patient may be the person who experiences the consequences – which is why our responsibility as leaders is to hold ourselves and our employees accountable."
Craig Sheagren, CFO, Sarah Bush Lincoln Health Center
"An excellent conference. It has reaffirmed my commitment to operationalizing the Baptist principles and tools that create a great workplace attitude."
Paul Janke, CEO, Bay Area Hospital
"The best thing about this conference is that we were given the “how to’s” and the “why’s.” For example, I have heard about the importance of using Words that Work, but now feel that I understand how it can make a difference in how we serve our patients."
Cheryl Carr,RN, Nurse Leader, Med/Surg, Lourdes Health Network
"Very motivational! I greatly appreciate the concrete and measurable examples of goals and plans. This conference has given me an opportunity to take home tools and tactics that will optimize patient care and staff satisfaction."
Laurel Fields, Pharmacy Director, Madigan Army Medical Center
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