Takeaways:  You will learn the tools and tactics of establishing meaningful and aligned goals through accountability, consistency and execution that align individual leader with the mission, vision, values, and objectives of your organization to achieve measurable, sustainable outcomes.

Takeaways:  This hands-on small group session will teach you about goal setting as a discipline, and foundation for accountability management that links annual evaluations, action plans, report cards, and behavioral standards to create clear expectations, and desired outcomes for leaders.

 

Takeaways: You will learn how you can create a culture of consistent execution that improves clinical efficiencies, controls costs, grows volume and delivers what we call patient centered excellence.

 

Takeaways: How to round effectively, improved communication, and other ways to deliver a WOW experience to patients and their families.

 

Takeaways:  With the dramatic changes in our industry including the passage of healthcare reform, you will learn the importance of HCAHPS, and what it means for your organization in the future.

 

Takeaways:  You will learn the “how to’s” of effectively refining performance and creating high performers.

Topic: Sustaining Your Journey to Excellence

 

Takeaways:  You will learn how to diagnose and understand how well core tools, tactics and best practices are embedded in your organization.

 

Takeaways:  You will learn how to make the right selection decision, retention tactics, and engaging minds and hearts.