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Turning On the Power of People, Pillars, and Passion
 
Real Tools, Real Results
 
We are rolling out brand new outcomes-focused content to help you meet your challenges faster and with measurable results. Join nationally known speaker and expert in healthcare strategy, Greg Nelson to learn practices that drive service excellence. He will show you how to align all of your resources to serve the patient.
  
You’ll learn:
  • Practical tools and tactics that get results
  • Personal leader accountability that works
  • Techniques based on Baptist’s best-selling book Journey to Excellence and best practices from our high performing partners
  • Leading through Patient Perfect Healthcare 
Through Greg's engaging style, he will explore talent management, goal setting and accountability, service excellence including physician relations and hourly rounding, and leadership development. Learn the relationship between quality, safety and service and why it is more important than ever to make the connection between service excellence and profitability.
 
Greg has spoken to more than 60,000 healthcare professionals and is well known for his audience interaction. He orchestrates an experience using storytelling supported by the latest data.
 
This two-day experience is guaranteed to ignite the passion in healthcare providers to inpact every patient experience every time.
 
Conference Leader
 
Greg Nelson, Senior Content Leader of The Baptist Health Care Leadership Institute, is a nationally recognized expert and a sought after speaker with experience in leadership and executing strategy.
 
 
 
 

Who Should Attend   Credits   Sponsors
CEOs
COOs
CNOs
Quality Leaders
HR & OD Leaders
Nursing Leaders
  
CEU
10 hrs
 
 
ACHE Category 2
10 hrs
  
 

 
  
Conference Details
Upcoming Conferences:
Contact
Becky Siegel
850-469-7860
E-Mail Becky
Testmonials
[Creating a Culture of Excellence is] imperative for any organization that cares enough to want to make a significant culture change.
Brent Kreller
Director, Human Resources
Concordia Hospital

An enlightening experience for any organization wanting to develop or enhance their service excellence approach to delivering customer-driven healthcare.
Pete Krech
Vice President
Hanover Hospital

Click on the video links below for more client testimonials.
video 1 | video 2