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HFM Magazine - "Innovations in Performance Management"
May 2010, reprinted courtesy of HFMA
Managing the Margin Through Quality
'Double Failure' at USA's Hospitals
HCAHPS vs. Patient Satisfaction and Loyalty Measurement
Overcoming the Barriers to Becoming a High-Performing Leader: How to Improve Communication and Accountability
“Necessary Competencies for Physician Leaders in Health Care Organizations”
Reprinted from “Leadership and Management Principles for Surgeons,”
86th Annual Clinical Congress, American College of Surgeons, Chicago, IL
"Developing the New Frontline Manager"
Reprinted from Nurse Leader, by permission
"Hiring the Complete Nurse"
Reprinted from Nurse Leader, by permission
"Knowledge: The Real Business of Health Care"
“Defining High-Performance Teams: Trends in Teams”
Reprinted from “Leadership and Management Principles for Surgeons,”
Health Care's Leadership Crisis: Turning the Tide
“Rx: Succession Planning”
Reprinted from Health Forum Journal, Vol. 42, No. 6 by permission
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