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Home > Tools > Books by Baptist Health Care and Leadership Institute Leaders
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Books by Baptist Health Care and Leadership Institute Leaders



The Baptist Health Care Journey to Excellence
In The Baptist Health Care Journey to Excellence, President and CEO Al Stubblefield shares how the four-hospital healthcare system became a nationally recognized leader in customer satisfaction and employee loyalty. The book illustrates what it takes to infuse a renewed passion for excellence into an organization’s everyday culture and details the steps to get there. In his narrative, Stubblefield provides an in-depth look at how to create and maintain a great culture, select and retain great employees, commit to service excellence, continuously develop great leaders, and hardwire success through systems of accountability.

BreakOUT: Unleash the Power of Human Capital 
Many of us as individuals and organizations are trapped inside a “box of incrementalism.” We live day-to-day with self-imposed limitations we hardly recognize, satisfied with the status quo. And, when we finally do embrace change, it is only incrementally.

BreakOUT: Unleash the Power of Human Capital is a new book by Leadership Institute President Pamela A. Bilbrey and Dr. Richard C. Huseman, executive development specialist, that offers a unique approach to combating incrementalism and a way to keep pace with today’s exponential rate of change. BreakOUT is a path back to finding your competitive edge – for any leader at any level – even without waiting for the rest of your organization to “convert.”

Best Practices Series
The Leadership Institute’s Best Practices Series articulates the very methodologies we have used to turn the Baptist Health Care culture around. Seven booklets in all, the series shows you how to begin building a culture based on open communication, empowerment, responsibility and trust. When combined, these practices engage employees throughout the organization by providing ownership in daily processes and helping create a passion for excellence.

The Best Practices Series includes these booklets: Scripting, Standards of Performance, Rounding, Reward and Recognition, Peer Interviewing, Bright Ideas and Service Recovery. They may be purchased individually or as a set.

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