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Webinars
Maximum Information at Your Convenience
At Baptist Leadership Group, we maximize on-line technology to make participation in our educational programs faster, more efficient and less expensive for you.
All you need to participate is a phone line and a web browser. A live question and answer capability allows you to type in questions throughout the program, and our presenters will answer them for the entire audience. And the best part – you can have as many people from your organization participate through the same phone line and web browser as you want. Each conference lasts approximately one-two hours and is led by a Baptist Leadership Group expert.
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Upcoming and Recorded Webinars
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How To Maximize Your Investment in Patient Satisfaction Data
Presenter: Katie Owens, Baptist Leadership Group, Performance Improvement and Research Leader
Summary: Your healthcare organization, like most, invests significant dollars and staff resources in collecting and assessing patient satisfaction survey data. Our research indicates that one of the primary obstacles hospitals face in achieving satisfaction goals is the ability to translate reams of survey data into unit-level, actionable information.
Baptist Health Care has been the top performer in its satisfaction vendor database for 12 consecutive years. Our experience has taught us, and our other healthcare clients, that the key to success in achieving and sustaining high scores lies in the ability to consistently operationalize survey data via core best practices.
Please join Katie Owens, Performance Improvement and Research Leader of the Baptist Leadership Group, to learn two key, evidence-based practices on how to make the most of your survey investment, and in doing so elevate your organization’s level of service excellence. |
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Goals, Alignment and Accountability: How to set the stage to become a high-performing healthcare organization
Presenter: Joseph McCrory, Baptist Leadership Group, Solutions Leader
Summary: Does your performance management system award leaders with a good evaluation, even if they didn’t meet their goals? Aligning leader goals with organizational goals is key to driving accountability, which in turn impacts patient satisfaction, employee engagement, quality outcomes, and increased profitability. These are the elements of a high-performing, world-class healthcare organization. Joseph will present the nuts and bolts of accountability, alignment and execution. You’ll also learn how you can easily automate the process using the Leader Performance System, our web-based performance management software tool that clearly establishes alignment, measures progress and helps drive results. |
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Evidence-Based Practices that Link Accountability to Service, Quality, and Profitability
Presenter: Greg Nelson, Baptist Leadership Group, President
Summary: Baptist Health Care has received the Malcolm Baldrige award, “Best Practice” recognition from the Health Care Advisory Board, 22 National Summit Awards from Press Ganey, and sustained 12-years of excellence above the 90th percentile for patient satisfaction. In 2009, amidst a down economy and flat patient volumes, they posted their best financial performance ever.
For over a decade, Baptist has faced the same financial challenges, changing consumer profile, and escalating market demand that you face. And, they were hit by two disastrous hurricanes that devastated the geographic area they serve. Yet they continue to excel and maintain profitability. How do they do it?
Greg Nelson, President of the Baptist Leadership Group, presents the nuts and bolts of creating and sustaining this proven model -- the foundation that leverages a balanced approach to drive your patient care facility to the highest level of performance.
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QMP Process for the Emergency Department
Presenters: Scott Davis, Baptist Leadership Group, COO and Michele Sutherland, Baptist Health Care, Director of Patient Access
Summary: Scott Davis and Michele Sutherland presented the second of a two-part webinar series in conjunction with the National Association of Healthcare Access Management (NAHAM) about QMP techniques and tactics that have been successfully implemented in the Emergency Department at Baptist Health Care to yield improved registration and point-of-service collections.
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Improved Registration and POS Collections in Outpatient Services
Presenters: Scott Davis, Baptist Leadership Group, COO and Michele Sutherland, Baptist Health Care, Director of Patient Access
Summary: Scott Davis and Michele Sutherland presented the first of a two-part webinar series in conjunction with the National Association of Healthcare Access Management (NAHAM) about techniques and tactics that have been successfully implemented to yield improved registration and point-of-service collections in Outpatient Services.
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Relating, Rounding and Measuring to Improve the Patient Experience
Presenter: Beverly Begovich, RN, BSN, MBA, Baptist Leadership Group, Consultant Leader
Summary: Beverly Begovich discusses effective communication strategies, connecting with senior leaders and creating a push system for reports that will strengthen quality improvement efforts.
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It Depends on Who’s Listening:
The Communication Challenges Associated with Generational Diversity
Presenters:
Bette Harriman, Baptist Leadership Group Consultant
Eli Pagonis, Baptist Leadership Group Director of Training & Development and Consultant
Summary: Baptist Leadership Group presents a webinar focused on navigating the murky waters of generational diversity. For the first time ever, today’s workplace is made up of four separate generations, all of whom are characterized by distinct mindsets, priorities, work-life issues, ethics and sources of inner motivation. Communicating effectively and meaningfully in an environment with such a wide range of age-based diversity is challenging, to say the least. And most likely how good you are at it depends on who’s listening!
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Strengthening Hospital-Physician Relationships
Presenters:
Dr. Craig Miller, former Chief Medical Officer, Baptist Health Care
Amy MacNulty, Sr. Principal and Northeast Region Manager for Mitretek Healthcare
Bob McGowan, Sr. Principal for Mitretek Healthcare
Summary: This web conference will give you a better understanding of the multiple factors placing stress on physicians that interfere with align them either with
one another or with their hospital. And, you will learn which strategies are most effective for strengthening physician-hospital relationships.
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Creating a Culture that Wows!
Presenter: Al Stubblefield, President and CEO of Baptist Health Care and author of the book The Baptist Health Care Journey to Excellence: Creating a Culture that Wows!
Summary: Al Stubblefield shares his insight on how Baptist Health Care became a nationally recognized leader in customer satisfaction and employee loyalty. Baptist Hospital, Inc. is the 2003 recipient of the Malcolm Baldrige National Quality Award and has been ranked in the 100 Best Companies to Work for in America 2007, 2006, 2005, 2004, 2003 & 2002 by Fortune magazine.
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