JCAHO has introduced a new standard that requires accredited health care organizations to create a code of conduct that defines acceptable and unacceptable behaviors and to establish a formal process for managing unacceptable behavior. JCAHO has warned that rude language and hostile behavior goes beyond unpleasant and poses a serious threat to patient safety and overall quality of care.
Actively disengaged employees are not just unhappy, but are busy acting out their discontent by undermining the high performance of their engaged colleagues. Each one of these hostile and, yes, even rude at times staff members is costing the healthcare organization roughly $13K in yearly productivity losses on average.
Disengaged employees are obstacles to patient loyalty, impact the safety of the environment, and undermine morale. The Leadership Institute has solutions to help you onboard this estimated 71 percent* of your workforce.
*According to a July 2008 poll by the Gallup Management Journal
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