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Leading the Way

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In This Issue
  • Real Best Practice: Webinar with Best Selling Author Patrick Lencioni
  • Real Baldrige Insights: How Do Your Senior Leaders Lead? 
  • Real Tools: “Put Me In, Coach!”
     
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    Webinar with Best Selling Author Patrick Lencioni
    The Five Dysfunctions of a Team
     
    The Baptist Health Care Leadership Institute is proud to present author Patrick Lencioni as he discusses the concepts found in his bestselling book The Five Dysfunctions of a Team. The webinar is scheduled for June 12, 2008.
     
    Leadership Institute President Pam Bilbrey and consultant Brian Jones were hand-picked and trained by Lencioni as independent Consulting Partners in his firm The Table Group. The two are part of a small group of highly qualified and experienced consultants who are the only officially-certified professionals who can deliver Lencioni’s material. In this capacity, Pam and Brian help teams of all levels improve organizational effectiveness and teamwork within the context of real healthcare industry issues.
     
    The author is also well known for two other New York Times best sellers:  Death by Meeting and Three Signs of a Miserable Job...READ FULL ARTICLE
     

    Real Baldrige Insights 
    How Do Your Senior Leaders Lead? 
     
    As a leader, I learned that the “Five M’s and Two S’s” were the keys to effective and meaningful leadership.  The Five M’s are mission, mentor, model, motivate and multiply.  The Two S’s are stewardship and servant.  Keeping these seven words in mind when attempting to lead others has proven to be the catalyst by which I have measured my success, or failure, as a leader.
     
    The Malcolm Baldrige National Quality Award Criteria’s Leadership Category examines how an organization’s senior leaders guide and sustain an organization.  Additionally, it examines how an organization is governed and how it addresses its ethical, legal and community responsibilities.  The questions posed in Category 1 challenge the greatest of leaders to ask how you really know you are leading in such a manner that guarantees your organization will become a high-performing, innovative and “best-in-class” company, one that gains market share, increases profitability, and achieves world-class results.  Simply stated, it is THE template that, if used, will help leaders think strategically; sustain results; align processes, people, and resources; and be the framework that will aid in planning and measuring performance in an uncertain and challenging healthcare environment. 
     
    Great leaders lead by asking questions which encourage dissatisfaction with the status quo.  Some of those questions include...READ FULL ARTICLE

    What's on Today's Agenda?
     
     

    Real Tools
    “Put Me In, Coach!”
     
    It’s the Holy Grail, the unreachable star.  That’s how most of us view our personal pursuits toward mastery in any aspect of life, including excellence in leadership.
     
    That’s precisely how I feel about hitting that little white ball.  It sits politely at rest, a seemingly vulnerable target.  I sometimes imagine the ball, seconds later, hiding in the woods and mocking my feeble “Tiger” imitation.  And my ball knows that, even if I find it, I may hit it back in the woods on the next shot.  Yes, mastery is elusive. 
     
    Sounds a bit like leadership effectiveness, doesn’t it? It seems to me that mastery is not about being perfect.  Although it’s defined as the possession of some consummate skill, it seems to be more about the continual pursuit.  That’s at least one aspect of mastery on which business leaders have not focused in the same way as have leaders in sports.  Pro athletes use coaches throughout their careers, not just in the early stages.  They associate coaches with the continual nature of development.  Likewise, as business leaders, we must continually reassess our leadership effectiveness and take vigorous measures to move toward mastery...READ FULL ARTICLE
     

     
    HCAHPS Update
     
    According to the federal government, the first Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) release on March 28 revealed that one third of facilities failed to inspire the hoped-for confidence in their care. Nationwide at the average hospital, only 67 percent of patients said they would recommend the facility where they were treated.
     
    Sixty-three percent gave their hospitals a score of 9 or 10 on a scale of 0 to 10. Alabama ranked high with an average score of 73 percent, while Hawaii was relatively low with an average of 52 percent. The average was 57 percent for New York. 
     
    The data came from surveys completed by a random sample of patients treated at more than 2,500 hospitals from October 2006 to June 2007. Some hospitals chose not to cooperate, but will soon have a financial incentive to do so.  A Medicare official said that if hospitals do not report their data, their Medicare payments could be reduced by about $100 for a typical case.
    Find out how we can help your HCAHPS Performance.
     
       

     

    Real Insight
    from Pam

    Pam Bilbrey, President

    QUESTION: As the Chief Learning Officer (CLO) for a mid-sized healthcare system in Arizona, I was recently challenged to develop a coaching program for senior leaders. Our Board of Directors has become concerned about our leadership bench strength and succession planning. Within the curriculum, I want to include a personalized teaching component.  What would you advise a leader to pay particular attention to as he or she takes on a coaching role?

    ANSWER: Your Board is wise: developing tomorrow’s leadership is a telling sign of a high performing organization. The following strategies will help a leader foster a successful coaching culture.
     
    1. Create cascade learning opportunities that promote teachable moments.  In other words, as you the leader are developed, pass the learning on to others in both formal and informal ways. Transfer the knowledge by becoming the teacher.
     
    2. Coach for competencies.  Know the essential competencies that high-potentials need to be effective in their roles and get ahead in the organization.  Assist staff in learning the specific behaviors associated with each competency and how those behaviors are best used in their day-to-day dealings.  Help those you lead to develop a keen sense about what behaviors are appropriate under different circumstances. 
     
    3. Provide... READ FULL ARTICLE

    Upcoming Conferences
     
    Creating a Culture of Excellence
    Sept 11-12; Pensacola, FL   Register  
    Nov 13-14; Pensacola, FL   Register
     
     
    Make LEAN Work for You
    June 5-6; Sioux Falls, SD Register
     
     
    LEAN Implementation Leader Training
    June 9-13; Sioux Falls, SD Register
     
     
    Redefining Excellence: The Baldrige Framework
    July 30-31; Pensacola, FL   Register
     
     
    Sustaining Cultural Excellence
    July 29; Pensacola, FL   Register
     
     
    Performance Excellence Deep Dives
    Oct 2-3; Pensacola, FL   Register
    Living It, Sharing It:
    Real Tips for the Journey
     
    Checklist for Being a Good Coach
     
    The key role of any leader is to develop their direct reports, and one of the most effective ways to do this is coaching. Employees who receive constructive, consistent feedback aimed at improving performance are more likely to be engaged, have higher morale, and stay with the organization. The best coaches spend most of their time where staff can be found working. Leaders’ visibility means that they can take advantage of the opportunities to listen, offer praise and give credit where it is due, and direct any negative feedback at performance and results, never the people themselves.
     
    The following is a checklist for best practice coaching skills.
     
    * I set clear expectations for my direct reports.
    * I have development discussions and performance review with my direct reports every three months at a minimum.
    * I offer my direct reports my opinion regarding their future and potential growth within the organization.
    * I am candid with my direct reports about my perceptions of their performance. I recognize their strengths and identify an area for growth.
    * I provide timely, constructive feedback to my direct reports.
    * When coaching or providing feedback, I give the other person an opportunity to share his or her ideas.
    * If someone is struggling with his or her work, I get involved quickly.
    * I look for opportunities to provide feedback and coach my direct reports.
    * I believe that coaching in an important part of my role within the organization.
    * My responsibilities as a coach are outlined in my performance plan.