Service excellence and process improvement are equally important in today’s challenging and competitive environment. With the myriad of demands on healthcare organizations, is it really possible to offer excellent patient care, world-class service, and still keep costs in line? With LEAN for healthcare, the answer is an unequivocal "Yes".
LEAN is a proven technique for reducing waste, improving patient outcomes, and increasing your bottom line. LEAN is applicable throughout healthcare organizations, from patient care departments to back-office fiscal operations. In addition to enhancing productivity and financial performance, LEAN process improvements have the added impact of increasing patient satisfaction.
The Health Care Leadership Institute uniquely provides an integrated approach that aligns process improvement efforts with service excellence. One of our consulting clients, Avera McKennan Hospital & University Health Center, an innovative 500-bed hospital in Sioux Falls, S.D., has gained a national reputation for its LEAN implementation projects. Over the past few years, The Health Care Leadership Institute worked closely with Avera McKennan Hospital and AveraOpEx to insure the coordination of LEAN projects with service excellence initiatives.
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Our experience in cultural transformation married to AveraOpEx's LEAN strategy expertise, gives you the hands-on experience needed to improve your services and processes. During a customized engagement, you will receive real tools and solutions, developed by hospitals for hospitals, to help you reduce costs, decrease waiting times, and increase staff efficiency. Our integrated approach will result in improved operations, a higher standard of care, and improved patient satisfaction. |
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President, AveraOpEx
Consultant, The Health Care Leadership Institute |
We bring the power of LEAN proccess excellence married to service excellence to you.
