Ask hospital leaders what they are doing to achieve service and operational excellence and you will hear a familiar refrain – scripting, rounding, service recovery and so on. But tools and practices alone do not lead to excellence. You need the right attitude as well as an obsessive attitude for excellence!
Attend this interactive seminar to refresh you outlook and revitalize efforts to make your organization great. You will learn how to think and act differently and leave with an attitude of renewed purpose.
As a participant in the conference, you will complete our proprietary assessment of how well your organization is maximizing the use of high performance tools and practices. Using this assessment, you will create a specific action plan that will re-energize your organizational quest for excellence.
As an added feature, all participants will receive a complimentary one-hour coaching call from a Leadership Institute consultant after the seminar!
Prerequisite: at least a 2 year focus on service excellence; or attendance at Creating a Culture of Excellence conference.
July 29, 2008 Speakers
Pam Bilbrey, President of The Baptist Health Care Leadership Institute and Senior Vice President, Baptist Health Care, Inc., is a dynamic speaker who will stimulate you to think and act differently to sustain high performance.
Lynn Pierce, RN, is the Senior Nurse Consultant with The Baptist Health Care Leadership Institute. Lynn will excite you to create an obsession with service excellence and she will share real-world experiences on individual and organizational accountability.
