Baldrige National Quality Program Criteria: The Path to Excellence
The Baldrige Framework Will Work for You
Baldrige is not just for high performing organizations. No matter where your organization ranks along the performance continuum, the Malcolm Baldrige National Quality criteria provide an excellent framework for guiding organizational improvement.
At this annual, must-experience conference you will learn how to:
Build alignment and energy around your organization’s mission, vision and values.
Generate a healthy dissatisfaction with the status quo and inspire an appetite for change.
Use the Baldrige framework and core values as a platform for improving organizational effectiveness and clinical outcomes.
Measure, analyze and manage knowledge using the Baldrige program.
Build and maintain Baldrige standards for world-class performance on an ongoing basis.
July 30 – 31, 2008 Speakers
Joel Ettinger, President of Category One, Inc., is the longest tenured Baldrige Examiner from within the healthcare industry. Joel guided Baptist Hospital as it adopted the Baldrige criteria and subsequently became the second hospital to achieve the Baldrige National Quality Award. He has worked with countless other hospitals on their journeyed to Baldrige excellence.
Ava Abney, RN, MSN, is a consultant with The Health Care Leadership Institute, a Malcolm Baldrige National Quality Award Examiner, Governor’s Sterling Award Senior Examiner for the state of Florida and member of the American College of Healthcare Executives. Ava’s passion for innovation and excellence will motivate and inspire you.
Outstanding, Intelligent Speakers! This was one of the most rewarding seminars I have ever been to.
Ron Renynods
Administrator
Susquehanna Health System
You did a great job of helping us to understand a difficult subject - lots of examples and lots of ideas for us to take home.
Cheri Kramer
CEO
Mayo Health System, Lake City Medical Center
framework for guiding organizational improvement. 
Ava Abney
