Dive into the Practices and Tools of High Performing Organizations
Dive into your cultural transformation! Baptist Leadership Institute Consultants will explore strategies in focus areas that successfully integrate proven tools of a high performing organization. In the session intensives, attendees meet with some of the nation’s leading experts to learn and exchange ideas and experiences as well as develop action frameworks to put new ideas into practice. Join peers from other health systems who share your interest in actively preparing to meet the challenges driven by customer-centered health care.
Curriculum Tracks
Come discover “best-in-class” tools and processes tailored to the unique experiences and challenges of these areas:
CEO-COO
Nursing and Emergency Department
Ancillary Departments
Non-Clinical Departments
Each track allows you to evaluate your organizational practices against “best-in-class” tools, processes and outcomes. You will hear about innovative best practices and proven strategies specific to your area and learn how to sustain results.
Areas of Emphasis Tailored to Each Track
Explore what differentiates a high performing organization from others
Meet one-on-one with Baptist Health Care leaders to hear the role they play in sustaining a high performing organization
Learn strategies that go beyond employee satisfaction to true employee engagement that will impact retention and your bottom line
Experience a tour of Baptist Hospital to observe best-practice strategies in a day-to-day operation
Discover how the voice of the customer will impact HCAHPS
Learn how to drive results through purposeful rounding and scripting
Analyze how to improve the customer experience by utilizing service mapping
Find out how to hold leaders and their staff accountable for results
The Leadership Institute gives you and shows you how to tell your quality story, connect the dots, and get to true alignment every healthcare organization needs to survive and prosper.
Lynn Tomascik
CNO
Mission Regional Medical Center
