Creating a Culture of Excellence
 
Real Tools, Real Results
 
Using real-life examples from Baptist Health Care and our high performing client organizations,Creating a Culture of Excellence will ignite your passion for delivering an exceptional healthcare experience.  You will leave energized and ready to start (or re-energize) your organization’s journey to excellence.
 
 
This conference explores the  Keys to Performance Excellence and provides you with examples of how your organization can use these keys to attain higher levels of performance.  And, you will receive many of the actual tools, refined over ten years by healthcare professionals, discussed during the conference.
  
Creating a Culture of Excellence will help you to:
  • Create a more open culture
  • Engage employees and lower turnover
  • Improve patient satisfaction and earn their loyalty
  • Develop the competencies of your senior leaders and middle managers
  • Implement systems of accountability
  • Sustain success 
As an added bonus for conferences held in Pensacola, you will tour Baptist Health Care's flagship hospital or our 60-bed Gulf Breeze Hospital and have an opportunity to talk with many of Baptist’s department leaders.  No other service excellence conference offers you the chance to see first-hand how the strategies you hear about are actually practiced everyday in a hospital setting.
 
2008 Speakers
 
Pam Bilbrey, President of The Baptist Health Care Leadership Institute and Senior Vice President, Baptist Health Care, Inc., is a dynamic speaker who will guide you through the Keys to Performance Excellence.
 
 
 
Lynn Pierce, RN, is the Senior Nurse Consultant with The Baptist Health Care Leadership Institute.  Lynn will inspire and move you with her compelling story of personal transformation from nay-sayer to service excellence champion.
 
 
 
 
 

Who Should Attend   Credits   Sponsors
CEOs
COOs
CNOs
Quality Leaders
HR & OD Leaders
Nursing Leaders
 
CEU
10 hrs
 
 
ACHE Category 2
10 hrs
 
 

 
 
Conference Details

View Curriculum


Upcoming Conferences:
Contact
Becky Siegel
850-469-7860
E-Mail Becky
Testmonials
[Creating a Culture of Excellence is] imperative for any organization that cares enough to want to make a significant culture change.
Brent Kreller
Director, Human Resources
Concordia Hospital

An enlightening experience for any organization wanting to develop or enhance their service excellence approach to delivering customer-driven healthcare.
Pete Krech
Vice President
Hanover Hospital

Click on the video links below for more client testimonials.
video 1 | video 2