Key 2: Select, Engage and Retain a High Performing Workforce
Do You Have a Great Place to Work?
Happy and engaged employees not only provide better service to customers, they are also more productive and more focused on quality. As a result, employee engagement reduces turnover and contributes to recruitment efforts.
The Health Care Leadership Institute knows how to help you build employee trust and loyalty. Many of our clients have seen dramatic turnarounds in employee satisfaction using our proven methodologies.
The term "workforce" does not apply just to employees. It also includes everyone providing services to your patients, including your volunteers and even the medical staff. Patients and visitors often have difficulty distinguishing sala ried staff from volunteers, physicians and others who are not on your payroll. The attitudes and behaviors of these individuals reflect on your organization, so it is important that you attract, engage and keep the high performers.
How are Your Hospital-Physician Relations?
Aligning the physician workforce with hospital strategies can be challenging, but essential to your success. The Health Care Leadership Institute has proven tools and seasoned medical consultants for making hospital-physician relationships stronger.
Here are a few resources and tools to help your organization become a great place to work for employees, volunteers, and your physicians.
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Articles:
- 3 Signs of a Miserable Job - an Interview with Patrick Lencioni
- 5 Steps to Diversity Competency
- Cultural Enhancement for HR Managers
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Employee Recognition & Profitability
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Engage in Face Time-Leadership Visibility
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Hospitalists Improve Quality
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Hospitals Need to Learn to Love Their Physicians Again
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How Do You Motivate
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Keeping Top Talent
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Lighten Up Your Life
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Love Those You Lead
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Managing Up
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Positive Communication
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Push Fun Buttons
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Recruitment and Retention
- Spring Training
- Why Listen
- Work-Life Balance - Leader’s Role
Editorials:
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As You Sow, So Shall You Reap
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Leaders Convey Relevance - Recognition
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Pay It Forward
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Relating to Others
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Try Humanity 101-Power of Nice
Research & Data:
- Disengaged Employees
- Employers Boost Diversity
- Hospital - Physician Relations
- HR Challenges
- Peer Irritants
- Predictors of Physician Satisfaction
- Reasons for Absenteeism
- Soft Skills in Demand by Employers
- Team Players
- Top Jobs
- Why Employees Leave
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Tips and Tools:
- 5 Questions for Every Employee's Annual Review
- Bright Ideas
- Complacency
- Daily Communication
- Empowerment
- Keeping Standards in the Forefront
- Leader Rounding Tips
- Recognition Ideas
- Recognition Preferences Worksheet
- Stress Buster for Nurses
Client Best Practices & Success Stories:
- Avera McKennan Hospital - Value of Physicians
- Baptist Health Care - Listen to & Learn from New Staff
- Benefis Healthcare - Reward & Recognition
- Bluewater Health - Standards of Performance
- Carolinas Health System - Leader Rounding
- Citrus Memorial Hospital - Increased Nursing & Physician Satisfaction
- Door County Hospital - Employee Forums
- Grays Harbor Hospital - Employee Recognition
- Monongahela Valley Hospital - Peer Recognition
- South Shore Hospital - Improved Satisfaction Scores
Book Excerpt:
- Physician Office Moments of Truth
Web Conference:
- Physician Hospital Alignment
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