The Strategic Planning Process: UCSD Medical Center’s Roadmap for Cultural Transformation
The University of California San Diego Medical Center’s new strategic framework is transforming their culture. Flash back to three years ago, when Richard J. Liekweg became Chief Executive Officer at the University of California San Diego Medical Center. He knew that in order for UCSD Medical Center to realize its full potential, a cultural transformation needed to take place. He also knew that it wouldn’t – couldn’t - happen without first putting a vastly different strategic framework in place. more

ViaHealth is an integrated health care delivery system of multiple affiliates serving communities throughout the greater Rochester area. Mid-year 2005, the system embarked upon a re-energizing process which they named Excellence Everyday. Baptist Health Care Leadership Institute was asked to coach their journey! more

In healthcare, it takes quality to succeed.  The Baptist Health Care Leadership Institute would like to congratulate our clients for being recognized by Premier for their dedication to quality – Holy Family Hospital in Spokane , Wash. , Rochester General Hospital in Rochester , New York., and St. Patrick Hospital and Health Sciences Center in Missoula , Mont.   These three hospitals, along with 30 other organizations received the Premier Award for Quality in recognition of delivering outstanding patient care while reducing the cost of healthcare delivery and improving resource utilization.  more

Employee Recognition and Profitability: Making the Connection
Your gut instinct told you employee recognition impacts the bottom line. Now, new research from The Jackson Organization proves that from every angle, every financial metric, every way of looking at it, investing in recognizing excellence is strongly associated with the best financial performance. The study included 26,000 employees at all levels in 31 organizations of varying sizes and profitability. This discovery shows that along with patient and employee satisfaction, employee recognition also has a tremendous impact on the bottom line. more

Addressing Patients' Emotional and Spiritual Needs
Researchers’ interest in the connections between mind and body coincides with increasing interest in the holistic view of health care, in which emotional and spiritual needs are considered inextricable from physical and psychological needs. The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) has acknowledged that patients’ “psychosocial, spiritual, and cultural values affect how they respond to their care” and has addressed spirituality and emotional well-being as aspects of patient care. more

Feeling Better Fast - Shortening Emergency Room Wait Time
Forget the waiting room. Emergency departments prefer to call it the lobby now. After years of overcrowding that forced patients to wait for hours and ambulances to head elsewhere, many local facilities are trying to expedite emergency care. Now hospitals want flow. Services take place simultaneously, paperwork can be done at the bedside, some treatment happens in the waiting room and admission to the hospital is eased. more

Maximizing Your Opportunities for Recruitment and Retention In Healthcare
The Chinese word for crisis is a combination of the characters for "danger" and "opportunity". Healthcare recruiters today face the daunting task of trying to recruit and retain the best talent while facing a critical and growing workforce shortage. The unmet demand for qualified healthcare professionals could not come at a more dangerous time. With the aging of the baby boom generation, pressures on healthcare delivery will mount. New legislation increasingly calls attention to lower nurse-patient ratios, and institutions nationwide must compete for a finite candidate pool. more