Book Reviews - The Baptist Health Care Leadership Institute

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Book Reviews

	Book: Patient Satisfaction: Understanding and Managing the Experience of Care, Second Edition Author: Irwin Press Publisher: ACHE Management Series / Health Administration Press BLI Consultant: Hong Dang Dimension of Service and Operational Excellence: Focus on Service Excellence Irvin Press’s profound library of literature has captivated the world of patient satisfaction. In his newest addition, Patient Satisfaction: Understanding and Managing the Experience of Care Second Edition, he stressed the importance of understanding patients’ experiences and how it can impact quality of care, recruiting and retention of staff and physicians, patient satisfaction, and the organization’s overall bottom line. read more
	Book: The Ant and the Elephant, Leadership for the Self Author: Vince Poscente Publisher: Be Invinceable Group, Dallas, Texas BLI Consultant: Lynn Pierce Dimension of Service and Operational Excellence: People The Ant and the Elephant is a leadership book in which the author shows us how to redirect the subconscious mind in order to accomplish the goals we consciously strive to achieve. read more
	Book: blink, The Power of Thinking Without Thinking Author: Malcolm Gladwell Publisher: Little, Brown BLI Consultant: Becky Siegel Dimension of Service and Operational Excellence: Commit to Service Excellence The focus of this book is how choices that seem to be made in an instant - in the blink of an eye - are not as simple as they seem. read more
	Book: BreakOUT: Unleash the Power of Human Capital Author: Huseman, Richard Ph.D. and Bilbrey, Pamela Publisher: Equity Press, 2005 BLI Consultant: Lina Henriksen Dimension of Service and Operational Excellence: Select and Retain Great Employees; Build and Maintain a Great Culture Many of us as individuals and organizations are trapped inside a “box of incrementalism. ”We live day-to-day with self-imposed limitations we hardly recognize, satisfied with the status quo. And, when we finally do embrace change, it is only incrementally. read more
	Book: The Radical Leap, A Personal Lesson in Extreme Leadership Author: Steve Farber Publisher: Dearborn Trade Publishing, 2004 BLI Consultant: Bette D. Harriman Dimension of Service and Operational Excellence: Build and Maintain a Great Culture So your personal leadership journey has begun (again), and you’re not really sure where you’re going and exactly why the last journey never truly evolved. Oh yeah, and you were going to change the world on the way. Well, here’s an opportunity to re-think why you never really completed that last journey. Maybe you can change the world this time. read more
	Book: The Transparency Edge: How Credibility Can Make or Break You In Business Author: Barbara and Elizabeth Pagano Publisher: McGraw-Hill (2003) BLI Consultant: Brian Jones Dimension of Service and Operational Excellence: People Transparency, openness, clarity and alignment are buzzwords in business today, and hundreds of books attempt to define the concepts and impart leadership wisdom. But, there is one book that rises above the rest and gives leaders practical everyday tips, tools and strategies that they can implement immediately. read more