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About Us
In healthcare, we often hear the question, “How can we improve our culture?” But the word “culture” can mean different things. Having great patient satisfaction scores. Being the employer of choice. Stellar quality outcomes. These culture-driven issues are top-of-mind for healthcare leaders, yet 77% of hospital CEO’s still list financial challenges as their primary concern.
Owned by nationally renowned Baptist Health Care, Baptist Leadership Group partners with hospitals all over the country to teach them how Baptist became a high performing organization with a national reputation for excellence and profitability -- receiving the Malcolm Baldrige award, “Best Practice” recognition from the Health Care Advisory Board, 22 National Summit Awards from Press Ganey, and sustaining 12-years of excellence above the 90 th percentile for patient satisfaction. In 2009, in the midst of a national economic meltdown and flat patient volumes, they posted their best financial performance ever.
On this journey for more than a decade, Baptist has faced the same financial challenges, changing consumer profile, and escalating market demand that you face. Even more astounding, consider they were hit by two disastrous hurricanes that devastated the geographic area they serve. Yet they continue to excel and maintain profitability. And you can too.
Hover over each Pillar to see examples of specific, organizational goals:
    
Best Practice Leadership™
Our research has shown a direct connection between accountability and service, quality and profitability. At the same time, accountability and productivity are often the biggest gaps in our industry. Leaders are either not focused on the right things, and/or are not consistently accountable for outcomes.
Our Best Practice Leadership™ model helps you learn and sustain:
Organizational goal-setting that reflects a balanced approach to performance
Consistent, mapped alignment leader goals to the organizational goals
Deployment of evidence-based accountability and performance monitoring
Hover over each section for more information.
Framework:
The biggest gap in healthcare is productivity: Leaders are either not focused on the right things, and/or are not consistently accountable for outcomes. We have developed a framework for goal-setting and evidence-based accountability that enables leaders to be successful, via:
- Organizational goal-setting that reflects a balanced approach to performance
- Consistent, mapped alignment of each leader’s goals to the organization’s
- Deployment of evidence-based accountability and performance monitoring
In addition to helping our partners deploy a best practice framework, we can accelerate success through our Web-based Leader Performance System™.
Development:
Al Stubblefield, our CEO, has said, “You can’t hold leaders accountable for meeting their goals if you don’t equip them with the tools and training to be successful.”
Once we help your organization develop the goals/accountability framework, we:
- Develop leaders in a way that aligns to the organization’s goals
- Coach leaders in consistently deploying the tactics they learned, to ensure competency and accountability. Our curriculum also reflects what we have developed within our nationally recognized Baptist University
- Coach performance teams to ensure organizational support and overall success
Environment:
Engaged staff support embrace change. Empowered staff actively participate, and help transform the organization. To ensure that your facility develops a culture of patient centered excellence, we can help you create an environment where staff (and physicians) play an active, consistently aligned role, through deployment of best practices in:
- Communication
- Participation and engagement
- Patient collaboration
- Measurement
Culture of Patient Centered Excellence
How will you know when you have it? Your patients will tell you. Your staff and physicians will tell you. Your Measurement Team will tell you. Most of all, you will know by having achieved measureable outcomes that reflect a balanced approach to execution, development, engagement and patient focus. And, we will be there with you, as your goals are our goals. Your success is our success, and through our model of best practice leadership™, we guarantee results.
Please contact us to begin the conversation and the possibilities for the mission we serve.
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