The Leadership Institute consultants are veterans of the industry, each with an average of more than 20 years of healthcare experience – expertise we’ve shared with more than 1,000 organizations across the United States and Canada. This highly seasoned consulting team consists of a wide range of healthcare professionals, including hospital executives, clinical leaders, physician relations specialists, quality and patient safety leaders, cultural change experts, and more. Many of these consultants are the very leaders who helped pave the way for Baptist Health Care’s remarkable cultural transformation, and they are still actively involved in sustaining that success.

Because our consultants are experts in cultural change and leadership development, they coach client organizations through the change process in a way that maximizes current strengths to yield extraordinary results. Our cultural excellence department supports this process by not only analyzing patient, employee and physician satisfaction data, but by helping identify national and regional healthcare trends and best practices. These research specialists help organizations identify ways to leverage the customers voice through service design and patient feedback systems. And they help clients stay ahead of the cyclical changes in the healthcare industry.

Leadership Institute Consultants
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