Baptist Health Care
 Journey to Excellence
Imagine working for an organization where customer satisfaction ranked in the lowest quartile in the nation and employee morale was well below national norms. Now, envision playing a key role in driving one of the most amazing turnaround stories in health care history. This is the real life experience of the leaders and staff of Baptist Health Care, Inc. (Pensacola, Florida). And, this is the experience, best practices and shared legacy that embodies much of the expertise of The Baptist Health Care Leadership Institute.
In the mid-1990’s, Baptist Health Care moved from the bottom quarter of the largest national patient satisfaction database to one that consistently ranks in the top 1% of facilities. In addition, Baptist Health Care:
- Reduced employee turnover by 50%
- Increased market share from the lowest in the market to the highest (40.5%)
- Improved financial performance
- Built stronger intra-hospital relationships in its four hospital system
What is even more impressive is that Baptist Health Care has sustained these results for more than a decade.
Recognitions and Awards
The leadership and staff of Baptist Health Care is proud of the many accolades the organization has received since embarking on its journey to high performance, and are pleased to be recognized as an outstanding healthcare organization. The Health Care Leadership Institute is equally proud to be recognized as one of the nation’s top healthcare organizations and to help clients achieve these same levels of success.
Baptist Health Care’s Partial Awards List:
- Press-Ganey Summit Awards (2006 and 2007)
- American Society of Training and Development’s BEST Award (2007)
- Malcolm Baldrige National Quality Award (2003, Baptist Hospital Inc.)
- 100 Best Companies to Work for In America by Fortune magazine (2007, 2006, 2005, 2004, 2003, 2002)
- Top 100 Training Organizations by Training magazine (2007, 2006, 2005, 2004, 2003, 2002)
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National Leadership Award for Excellence in Patient Care by Voluntary Hospitals of America (2005)
- Leadership in Improving Health Care Across America by Press Ganey Associates (2001)
- USA Today/Rochester Institute of Technology Quality Cup for extraordinary results in employee and patient satisfaction (2000)
- “Baptist Health Care has the highest employee morale we have ever seen – in any industry”, reported in an independent employee satisfaction survey conducted by Sperduto and Associates (2001, Baptist Health Care)
The Baptist Health Care Leadership Institute’s Awards Include:
- Top Leadership Development Programs in America by Leadership Excellence magazine (2007, 2005, 2003)
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by Al Stubblefield
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